Foreign Currency Exchange Online FAQ

Here are the frequently asked questions and answers for your reference

You can find some answers that you might have in your mind here.
If you still have questions, please contact NihonEX Customer Support with Foreign Currency Exchange.

Visiting our store

Yes please feel free to make the reservation by phone or email during the weekdays from 10am to 6pm.

*we are closed on the weekends and holidays

There is no handling fee for exchanging foreign money.

We do not accept any cancellations as we process the foreign currency exchange order soon after it is placed.

If you need to cancel your order, 5% of the ordered amount will be charged as cancellation handling fee.

To exchange foreign money at shop, please call and make the reservation as least one working day before. We only accept visit on working days.