Foreign Currency Exchange Online FAQ

Here are the frequently asked questions and answers for your reference

You can find some answers that you might have in your mind here.
If you still have questions, please contact NihonEX Customer Support with Foreign Currency Exchange.


You can find the URL of customer questionnaire on our foreign currency exchange order notification emails.

Or, you can email to with order number and your name. We will send the questionnaire URL to you.

Yes, you can order foreign currency exchange from overseas. However, the mailing address has to be within Japan.

There are places that accept credit card.

However, it would be very inconvenient if you do not have local currency for some small shopping or traffic.

Yes of course you can.

We suggest that you to prepare foreign currency in advance to save on time and effort.

There are many types of credit cards, but you generally need to pay an "Overseas Usage Fee" when using these cards, so we believe it is better to exchange currencies and carry cash beforehand.

The exact savings will vary according to the specific bank or service. However, we believe that our business model which involves an online service and requires much less overhead expenses for locations and personnel allow us to offer fantastic rates to customers.

As we exchange directly in foreign money, we only accept cash as a means of payment.

Depending on the inflation rate at that moment, while usually it would be saving around 30%.