You can find some answers that you might have in your mind here.
If you still have questions, please contact NihonEX Customer Support with Foreign Currency Exchange.
Please feel free to contact us at 03-6804-6945 during the weekdays from 10am to 6pm.
Please click the logout button and then click OK
Cancellation of your foreign currency exchange order placed cannot be done on our website, please call or email us if it is needed.
Any change of your foreign currency exchange order placed cannot be done on our website, please call or email us if it is needed.
Any request or order details, say requiring small bills or stating account name, please indicate in the Remarks field when you order to exchange foreign money.
It is a number that you can use to see the location of your mail when it is in the postal system and see the status. After we send out the order from the post office, we will send you an email with tracking number, so you can check it from our email.
It is the unique number for each customer that you can find it on Mypage.
On the menu of membership page, there is a mailing address option.
Click “Add new mailing address”, then you can fill in the new address.
It can be the following reasons:
Please make sure if you file fulfils the above requirement. If you still cannot upload the file, please contact us at 03-6804-6945.
Please email to us.
Please contact us by phone or email. We will resend password to you by email once your identity is confirmed.
Our support and yours will help the children’s future. We ask for your cooperation in raising funds.
Foreign Currency Exchange NihonEX agrees with “Japan. Endless Discovery.” Promoted by the Japanese Government.