Foreign Currency Exchange Online FAQ

Here are the frequently asked questions and answers for your reference

You can find some answers that you might have in your mind here.
If you still have questions, please contact NihonEX Customer Support with Foreign Currency Exchange.


Yes. It is possible.

Please enter the address of the post office in the airport in the “shipping address” column.

******* It may take time to deliver than usual. ********
There is a possibility that  the expected arrival date + 3 days.

The foreign money will be shipped on the same day ¥, if:

Cash on delivery = finishing payment before 3:00 pm,
Bank transfer = finishing transfer and confirmation before 3:00pm

If the payment is finished after 3:00pm, the foreign money will be shipped on the next working day. It takes about 1 to 3 days for delivery.

******* Depending on the bank, it may take more time to transfer the foreign money ******
********* Please understand that shipping may be delayed depending on stock status. ********

For delivery days, please click here.
How long does it need for delivery?

If you put down a big post office near your place as a delivery address, you can pick the foreign currency you ordered up there, which cuts the time for them to deliver it to you. Also you do not need to worry about being at your mailing address, waiting for them to deliver it.


With the tracking number that indicated in the notification email we send to you, you could trace your parcel and take it once it arrived the post office you selected.


*There would be no arrival notification sending from post office, so it is necessary for you to keep an eye on the parcel status.

*Parcel picking is only available during the offices’ business hour. Therefore it is better to make sure it is opened when you go.


Besides, express delivery might also be available, please call 03-6804-6944 for it.


We could deliver the foreign currency within 1~3 days to different part of Japan.

Please refer the map below to check the delivery time for your mailing address.


“Map for delivery time”


*These are estimated time which might be affected by weather, traffic or other situations from post offices, etc…

*Please kindly be informed that the delivery time cannot be promised.

*For any urgent cases please contact us at 03-6804-6944
It would cost ¥500 in addition for express delivery.


“Estimate the delivery time from postal code”

For purchase (Japanese -> Foreign currency), you look for it on Japanese Post Office homepage.



  1. On the homepage, please insert 150-0001 in the Sender field.

  2. Insert your mailing address’s postal code in the Consignee field.

  3. Click the Search button, then it will show you the approximate delivery time for the package to reach your location.

Postman will leave a absence communication slip, please use it to arrange the next delivery for your foreign currency.

If you cannot receive the slip please contact the nearest post office with the tracking code.

For Cash on Delivery

Every Working day - orders before 3 p.m. → same-day shipping

Within 1-2 days arrival after sent


For Bank Transfer

Every Working day - transferral confirmation before 3 p.m → same-day shipping


*Delivery time would be within 2~3 days depending on mailing address.

*These are estimated time which might be affected by weather, traffic or other situations from post offices, etc…

The foreign currency your ordered will be sent by post office’s registered mail.

For cases of cash on delivery, please be reminded to use cash in exchange of parcel.

Credit cards are not applicable.

Specification of delivery day and time is not applicable for registered mail.

Another parcel delivery service, You-Pack can provide such service. It would cost ¥800 additionally. To apply, please contact us at 03-6804-6944