Foreign Currency Exchange Online FAQ

Here are the frequently asked questions and answers for your reference

You can find some answers that you might have in your mind here.
If you still have questions, please contact NihonEX Customer Support with Foreign Currency Exchange.

Selling Foreign Currency

If you can not make the time to go to post office within 2 days after your foreign curremcy exchange order placed.

You-Pack service is recommended.

 

You could use the service at the below convenience stores:

Lawson

Ministop

Seicomart

Lawson 100

 

Please stick the You-Pack label on your parcel and post.

 

The compensation amount for You-Pack is up to ¥300,000. If you have any concerns, it is recommended to use normal registered mail.

The exchange rate would be based on the real-time rate you have completed the foreign currency exchange order placement, which the 2-days postmark.

However if the parcel remains unposted for 3 days or above, change of currency rate is possible.

There is no limitation on the amount of selling foreign currencies.

Yet only banknotes are accepted.

 

For the orders over ¥2,000,000, license, passport and identity verification certificate are needed.

The trade rate is based on the real-time rate of your foreign currency exchange order placed. This rate will stay valid within 2 days postmarked.

Which means if the your money has not been posted after 2 days, there is a chance that the currency rate would change.

Please be reminded to post your parcel within 2 days after your order has been placed.

Yes we would accept 100CNY, 50CNY, 20CNY, 10CNY, 5CNY and 1CNY banknotes.

 

However, we cannot exchange bills which are smaller amount than 1CNY.

We will either send you back (additional 500yen for delivery fee) or donate to NPOs if you send us these banknotes below 1CNY.

The trade rate is based on the real-time rate of your order placed. This rate will stay valid within 2 days postmarked.

If your parcel is posted from the third day, we will count the exchange rate the time when we received the your parcel as the applicable rate.

 

Please make sure you have stated the order number on the parcel before you post.

 

If we cannot find order number on the parcel, we will also count the rate when we received the your parcel as the applicable exchange rate.

In this case please contact our staff immediately.

Please understand that there might be delay of processing time in this occasion.

Change of foreign currency exchange order amount might be possible if you have contacted us in advance.

Yes you can.

Yet for the large bills, please state the bill numbers and show your identity verification document before you order.

 

Besides, for 10,000SGD banknotes selling, 2% of handling fee will be charged on top of the real-time indicated exchange rate. Please kindly call us at 03-6804-6944.

As we exchange directly in foreign money, we only accept cash as a means of payment.

As we exchange directly in foreign money, we only accept cash as a means of payment.

Once we have received your money, we will send an arrival notification email to you.

Banking in will be processed on the next working day after the email sent.

 

Yet the transferral time needed for foreign currency depends on different banks.

Details will be sent to you once we have banked in.

Cash registered mail will need ¥550 delivery fee while bank transfer will need ¥250 processing fee. However, for transferral over ¥100,000, processing fee would be waived.

 

And as for time, in case of bank transfer, normally we could make the foreign money transferral on the next working day after we received you money. Yet, it would time 1~3 days if we post.

 

Of course for the customers who have no Japanese bank account, registered mail is recommended.

We can only exchange distributed bills.

 

Please be aware that if customer's bill were greatly damaged or has stains, we may not

accept your banknotes to exchange foreign currency.

In regard to Chinese Yuan, we cannot exchange any banknotes which are smaller

amount than 1CNY.

About CNY small bills  http://www.nihonex.jp/en/faq/buy/27

 

*If there were some bills which we cannot exchange, we will either send you back (additional 500yen for delivery fee) or donate to NPOs. The longest time we can keep your non-exchangeable bills are 6 months. Please be aware that if we didn't get any replies from you for 6months, we will donate to NPOs.

For bank account numbers, normally there are 7 digits.

In case of 2 ~ 6 digits account number, please make sure that it is valid when you insert.

 

And for branch name and account name please type it in 「カタカナ」

Both have delivery status that you could trace.

Yet the status details and compensation amount are different:

 

General registered mail (from ¥430)

The whole delivery will be tracked from point to point when you dropped off your package at the post office and all the local post office it went through.

The normal limit of compensation amount is ¥100,000. Yet for every ¥21 you pay in addition, ¥50,000 of compensation quota will be increased. The maximum compensation amount is ¥5,000,000.

 

Simple registered mail (from ¥310)

It only shows the time of when you dropped off your package and when it got delivered to your place.

The compensation amount is 50,000yen, but you can send it cheaper than general registered mail.

 

*The delivery fee depends on the weight of your package, so the shown price above is the minimum amount of delivery fee.

*These are hand delivered, so if our office is closed when it was delivered, your package will be securely stored at the post office.

Yes it is possible for any banks in Japan

For Yucho Bank payment, branch name is ロクナナハチ

 

Please feel free to call us at 03-6804-6944 for more details of the bank.

As you can see on our website, we handle 17 different foreign currencies.

You are welcome to sell your foreign currencies to us.

Please kindly note that we do not accept coins, we can only buy paper bills.

However if the bill is greatly damaged and we decided that it is not exchangeable, we cannot exchange it.

Please kindly note that we do not accept coins for any foreign currency exchange orders, we can only buy paper bills.

  1. (1)Simple Registered mail (Mailing fee is cheap, recommended)

  2. (2)General Registered mail (Better for larger amount of foreign money, compensation up to ¥5,000,000

  3. (3)You-Pack (For those who has no time to go to post office)

Yes as long as they are distributed banknotes, which are in circulation right now at original countries.

However if the bill is greatly damaged and we decided that it is not exchangeable, we cannot exchange it.

Yes. As long as they are 17 different foreign currencies that we handle.

kindly note that we do not accept coins for any foreign currency exchange orders, we can only buy paper bills